To initiate a return, visit our Returns Portal. You will have the ability to locate your order to process your return in a few easy steps.

Crunchi does not accept returns on sale items or discounted items (including promotional bonus products, products redeemed as a Loyalty reward or the Advocate Enrollment fee of $49).

We are not able to partially refund or credit a single item from a set or bundle. All kits, gift sets and duos must be returned with all items in the kit in order to receive refund or credit.

If you received an item that is damaged or defective, visit our Returns Portal to initiate your replacement!

In some scenarios, Crunchi will provide a return shipping label, and the fee of $8.95 will be deducted from the return value.

Some returns may qualify for a Green Return, meaning you won’t need to ship the item back. If eligible, you’ll receive a refund or replacement and be encouraged to keep, recycle, or donate the item. Eligibility will be shown during the return process.

Once you’ve submitted your return, you’ll receive a confirmation email with tracking info (if a label is issued). You can also check your return status via the Returns Portal anytime.

• Standard returns: Once we receive and inspect the returned item, your refund or exchange will be processed within 7 business days.
  
  
• Green Returns: If applicable, your refund may be processed instantly upon approval. 

*You’ll be notified via email once your refund is completed.

Yes. We monitor return activity to ensure fair use and prevent abuse. Excessive or suspicious returns may be investigated, potentially leading to returns being declined or Green Return eligibility being removed.